Privacy Policy

Last updated: August 7, 2026

SeaWhale AI (the "Platform", "we", "us" or "our") understands how important your personal information is to you. We take appropriate security measures, in accordance with applicable laws and regulations, to keep your personal information safe and under your control. This Privacy Policy (the "Policy") explains what information we collect, why we collect it, how we use and protect it, and the rights you have. Please read this Policy carefully before using the Service. By using or continuing to use the Service, you agree to the processing of your information as described in this Policy.

1. Information We Collect

We collect the following information under the principle of data minimization:

1.1 Information you provide

• Account information: the phone number and SMS verification code you provide when registering and signing in. Phone numbers are encrypted in transit.
• Transaction information: order details generated when you top up, including order number, top-up amount, payment amount, and payment time. Payments are processed by third-party payment providers such as WeChat Pay; we do not collect sensitive payment data such as card numbers or payment passwords.
• Support communications: contact details and problem descriptions you provide when contacting customer support.

1.2 Information collected when you use the Service

• API usage data: to support billing and usage analytics, we record call metadata such as request time, model used, service channel, token usage, and cost.
• Request content: input you submit via the API or the online Playground is forwarded to the corresponding upstream model provider to perform inference. We do not use your request content to train models. Logs are retained only for a limited period and only as necessary for troubleshooting and security incident response.
• Device and log information: including IP address, browser type, access time, and pages visited, used to keep the Service secure and improve the experience.
• Local storage: we use your browser's localStorage to keep your login token so you stay signed in.

2. How We Use Your Information

We use the collected information to:

1. Complete account registration, sign-in verification, and identification;
2. Provide model API services, billing and settlement, usage statistics, and account statements;
3. Keep the Service and your account secure, including risk detection and fraud and abuse prevention;
4. Handle your inquiries and complaints and improve service quality;
5. Fulfill obligations required by applicable laws and regulations.

If we need to use your information for any purpose not covered by this Policy, we will seek your consent separately.

3. How We Share Your Information

We do not sell your personal information to third parties. We share your information only in the following circumstances:

1. Upstream model providers: to fulfill your requests, the content you submit is forwarded to the upstream provider of the model you selected (such as OpenAI, Anthropic, Google, or DeepSeek). Their processing of the data is governed by their respective privacy policies; we endeavor to work with providers that maintain sound data protection practices.
2. Payment providers: when you top up, the information necessary to process the order is shared with payment providers such as WeChat Pay.
3. Legal requirements: we may disclose your information where required by law, regulation, or a binding administrative or judicial order.

4. How We Store and Protect Your Information

1. Location and retention: your personal information is stored on servers located in the People's Republic of China. We retain your information only as long as necessary for the purposes described in this Policy, after which it is deleted or anonymized, unless a longer retention period is required by law.
2. Security measures: we protect your information with encrypted transmission (HTTPS), encrypted storage of sensitive fields, and access controls to prevent unauthorized access, disclosure, alteration, or loss.
3. Incidents: in the unfortunate event of a personal information security incident, we will promptly inform you of the basic facts, the possible impact, the measures we have taken, and the remedies available to you, as required by law.

5. Your Rights

Under applicable laws and regulations, you have the following rights regarding your personal information:

1. Access and correction: you can sign in to view your account information, usage records, and orders; if anything is inaccurate, contact us to have it corrected.
2. Deletion: in circumstances provided by law (for example, if we process your information unlawfully), you may request that we delete your personal information.
3. Account deletion: you may request account deletion through customer support. After deletion, we will delete or anonymize your personal information except where retention is required by law.
4. Withdrawal of consent: you may withdraw certain authorizations by stopping use of the relevant features or clearing your browser's local storage. Withdrawal does not affect processing carried out based on your consent before the withdrawal.

To protect your account, we may need to verify your identity before acting on these requests. We will respond within a reasonable time.

6. Minors

The Service is intended primarily for adults. If you are under 18, please read this Policy with your guardian and use the Service only with their consent. If we discover that we have collected a minor's personal information without prior guardian consent, we will delete the data as soon as possible.

7. Changes to This Policy

We may update this Policy from time to time. The revised Policy will be published on this page with an updated "Last updated" date, and material changes will be announced through appropriate channels such as a site notice. Your continued use of the Service after an update constitutes acceptance of the revised Policy.

8. Contact Us

If you have any questions, comments, or complaints about this Policy or the protection of your personal information, please contact us through the customer support channels provided on the Platform. We will respond within 15 business days.

Please also see our Terms of Service for the full terms governing your use of the Service.